Welcome to Phaedra Botanicals (www.phaedrabotanicals.eu). These Terms and Conditions govern the access and the use of www.phaedrabotanicals.eu. The access to and use of this website, as well as the purchase of products on phaedrabotanicals.eu constitutes a binding acceptance and understanding of all our collective terms available for reading in this Legal section of our website, namely General Terms and Conditions, Terms and Conditions of Sale, Return Policy, Privacy Policy and Cookie Policy (hereafter collectively Terms) and additional information provided via Customer Service page.

This website is managed and maintained by Phaedra Botanicals OÜ with registered office at Männimäe, 74626 Pudisoo küla, Kuusalu vald, Harjumaa, Eesti, incorporated and operated under the laws of Estonia (Registration Number: 147 04934 / VAT Number: EE 102 152 131).

You can also visit our Customer Service page, where we provide information about orders, shipping, payment methods, returns and refunds of products purchased on phaedrabotanicals.eu and other information provided to our customers by Phaedra Botanicals.

The access to and use of www.phaedrabotanicals.eu, including the display of web pages, purchasing products, or downloading information, is carried out by users exclusively for personal purposes and should in no way be connected to any trade, business, or professional activity.

Users will be liable for the use of www.phaedrabotanicals.eu and its contents, mainly, any misinformation or false data or any improper use of the information provided on the www.phaedrabotanicals.eu website.

Phaedra Botanicals maintains www.phaedrabotanicals.eu website to enhance public access to information about our products and activities. Throughout the website, the terms “we,” “us,” and “our” refer to Phaedra Botanicals.

All our collective Terms are available for reading in this Legal section of our website and are always valid at their most recent version at the time of the Customer’s visit to www.phaedrabotanicals.eu or at the time of order. You should regularly access this section of the website in order to check the publication of the most recent version of our Terms.

For any other legal information, please go to the respective sections: General Terms and ConditionsTerms and Conditions of Sale, Return Policy and Privacy Policy or Cookie Policy of www.phaedrabotanicals.eu.

We reserve the right to amend and update all or part of these collective Terms. Any such updates will be published in the Legal section of www.phaedrabotanicals.eu, and once published, these amendments or updates are binding. If you do not agree to all or part of our collective Terms, please, do not use our website because the use of our website constitutes a binding agreement with our Terms.

Our shop is intended for those who attained legal adulthood in their country. If you are under age, you should refrain from shopping in our store unless you have parent or legal guardian’s permission and your parent or legal guardian has read and explained our collective terms to you.


Phaedra Botanicals OÜ maintains this website to enhance public access to information about its initiatives and products. Our goal is to keep this information timely and accurate. If errors are brought to our attention, we will try to correct them. However, Phaedra Botanicals OÜ accepts no responsibility or liability whatsoever regarding this site’s information.

This information is

  • of a general nature only and is not intended to address the specific circumstances of any particular individual or entity
  • not necessarily comprehensive, complete, accurate, or up to date
  • sometimes linked to external sites over which Phaedra Botanicals OÜ has no control and for which Phaedra Botanicals OÜ assumes no responsibility
  • not professional or legal advice (if you need specific advice, you should always consult a suitably qualified professional).

It is our goal to minimize disruption caused by technical errors. However, some data or information on our site may have been created or structured in files or formats that are not error-free. We cannot guarantee that our service will not be interrupted or otherwise affected by such problems. 

Phaedra Botanicals OÜ accepts no responsibility concerning such problems incurred from using this site or any linked external sites.

This disclaimer is not intended to limit the liability of Phaedra Botanicals OÜ in contravention of any requirements laid down in applicable national law nor to exclude its liability for matters which may not be excluded under that law.

Except for cases of fraud, Phaedra Botanicals shall not be held liable (whether in contract, warranty, tort, or otherwise) for:

⚬ any direct, special, indirect, incidental, punitive, exemplary or consequential damages (including, but not limited to, loss of time, revenues, profits, clients, and data);

⚬ interruption of business, access delays or interruptions to the www.phaedrabotanicals.eu website;

⚬  data non-delivery, miss-delivery, corruption, destruction or other modifications;

⚬ a decision made or action taken by any party in reliance upon the information and data made available on the www.phaedrabotanicals.eu;

⚬  computer viruses, system failures, or malfunctions, which may occur during Users’ use of the www.phaedrabotanicals.eu website, including during hyperlink to or from third-party websites;

⚬ any inaccuracies or omissions in content;

⚬ any interruption of any data, information, or any other aspect of the www.phaedrabotanicals.eu website;

⚬ any fraudulent misuse of the www.phaedrabotanicals.eu website by any User visiting the www.phaedrabotanicals.eu website;

⚬ events beyond our reasonable control.

Our content and services are presented “as are.” We make no representation or warranties of any kind whatsoever, expressed or implied, in connection with the Terms or www.phaedrabotanicals.eu website, its contents, or Services. We do not guarantee, represent, or warrant that the use of www.phaedrabotanicals.eu and our online shop will be uninterrupted, timely, secure, or error-free. We do not warrant that the results from the use of the www.phaedrabotanicals.eu and its online shop will be accurate or reliable. Your use of the www.phaedrabotanicals.eu website and any related services are at your own risk; if you disagree with our collective Terms, please, terminate the use of www.phaedrabotanicals.eu.

Phaedra Botanicals shall assume no liability for any user-generated content. Although we include strict provisions regarding user-generated content in our collective Terms, we do not control or are liable for what users post on www.phaedrabotanicals.eu or our social media.

External Link Disclaimer

Phaedra Botanicals OÜ website may contain “external links” to websites in domains other than phaedrabotanicals.eu, which may not be owned or funded by Phaedra Botanicals OÜ, over which Phaedra Botanicals OÜ has no control and for which Phaedra Botanicals OÜ assumes no responsibility.

When visitors to Phaedra Botanicals OÜ website choose to follow a link to any external website, they leave the official domain of Phaedra Botanicals OÜ and are subject to the cookie, privacy, and legal policies of the external website.

Compliance with applicable data protection and accessibility requirements of external websites linked to or from Phaedra Botanicals OÜ websites in the phaedrabotanicals.eu domain falls outside the control of the Phaedra Botanicals OÜ and is the explicit responsibility of the external website.

Disclaimer of Endorsement

The purpose of any linked reference from the Phaedra Botanicals OÜ website to any specific external resource, online service, or website is to enhance the information available on the Phaedra Botanicals OÜ website and help visitors to the website.

Such linked references do not constitute an endorsement by the Phaedra Botanicals OÜ of the specific external resource, online service, or website, nor endorsement of the information, contained in the linked reference or endorsement of the organizations owning the external websites.


All our products are manufactured inside the EU in compliance with EU laws and undergo safety assessment within the European Union. As such, if you stock our products and market them in non-EU markets, you must ensure compliance with your local regulations.

Phaedra Botanicals shall assume no liability for the compliance of our products in the market our stockists operate in; companies that stock our products outside the EU are responsible for ensuring their compliance with local laws.

Privacy Policy

Published: Last amended November 12, 2022

Phaedra Botanicals OÜ

Welcome to the Privacy Policy of Phaedra Botanicals OÜ. Our Privacy Policy (hereafter “Policy”) describes how we use personal data collected on www.phaedrabotanicals.eu. Please, read this Policy carefully.

Phaedra Botanicals collects your personal data for e-commerce purposes and to improve the browsing experience.

Your privacy and the safety of your personal data are very important to us. We gather and manage your personal data with the utmost care, taking measures to ensure their safety.

All our data is stored in the Netherlands, Europe.

We invite you to read the other sections of this Legal page, which contains detailed information regarding the conditions of our services.

Phaedra Botanicals OÜ with registered office at Männimäe, 74626 Pudisoo küla, Kuusalu vald, Harjumaa, Eesti, VAT no. EE102152131 is the data controller.

For clarification or any questions related to your data privacy and processing, you can contact us any time by sending a request to our customer service via the Contact form.

Some services, such as payment gateways and third-party services, require sharing your data with a third party.

Phaedra Botanicals collects the personal data provided to us when you are finalizing an order and purchasing goods, as well as those gathered as you browse www.phaedrabotanicals.eu and use its services.

We can collect data, such as personal details like name and surname, shipping and billing address, nationality, browsing data, telephone number, details of any transactions made by you, your purchasing habits, and any communications you send to us, e.g., queries, concerns, comments and feedback. Furthermore, we also collect credit and debit card information for the conclusion of an order, considered in some countries as sensitive personal data. Saving these data can improve and make your checkout smoother and faster.

Additionally, Phaedra Botanicals might collect personal information collected from third parties that you agree to share with us on publically accessible social networks (e.g., Instagram, Facebook, etc.) and what we may collect from other publicly accessible databases.

They help us to:
◦ conclude and execute the purchase contract for the items offered on www.phaedrabotanicals.eu;
◦ provide you with our services, such as a subscription to our newsletter;
◦ register you on www.phaedrabotanicals.eu;
◦ manage your requests to our customer service;
◦ improve your browsing experience on www.phaedrabotanicals.eu.

In the cases mentioned above, your personal data processing is legitimate. It is necessary to execute a contract with you or provide you with the specifically requested service. We also conduct statistical surveys and analyses of aggregated data to understand how users interact and use the www.phaedrabotanicals.eu website to improve our offering and services.

You are under no obligation to provide any of the above information. However, providing your personal data to us is necessary for us to process an order so that you can purchase products from www.phaedrabotanicals.eu.

The refusal to provide us with the necessary data to complete your purchase may subsequently prevent us from processing your order or fulfilling obligations required by law and other regulations.

Disclosure of further personal data to us other than that required for fulfilling legal or contractual obligations or browsing our services with necessary traffic data is, on the contrary, optional and does not have any effect on the use of the www.phaedrabotanicals.eu, its services, or the purchase of products.

We will inform you at every step whether disclosing your personal data to us is required or optional by marking with an appropriate symbol (*) the information that is required or data needed for the purchase of products and the provision of requested services on the www.phaedrabotanicals.eu.

Phaedra Botanicals’ staff specifically trained for such a purpose will collect your data for functional needs related to the provision of services on www.phaedrabotanicals.eu, by our providers.

Although Phaedra Botanicals store its data solely within the EU, your personal data will also be transmitted to third parties that we use to provide our services on www.phaedrabotanicals.eu. These providers have been adequately selected and offer a guarantee of compliance with personal data processing rules.

 The third parties in question belong to the following categories:

○ banking operators, Internet providers, companies specialized in IT, and telematic services;

○ couriers;

○ companies specialized in market research and data processing.

Your data may be transmitted to police and judicial and administrative authorities, under the law, for the detection and prosecution of crimes, the prevention, and protection from threats to public security, or to allow Phaedra Botanicals to ascertain, exercise, or defend a right in court. They can also be transmitted for other reasons related to protecting the rights and freedoms of others.

We keep your personal data for a limited period, depending on the purpose for which it was collected, at the end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible way.

The retention period varies depending on the purpose of the processing: for example, the data collected during the purchase of goods on www.phaedrabotanicals.eu are processed until the conclusion of all administrative and accounting formalities and are, therefore, stored by local tax legislation (for ten years); those used to send our newsletter are kept until you ask to stop receiving it.

At any time, depending on the specific treatment, you can:
◦ withdraw your consent to data processing;
◦ request to know which personal data are in our possession, their origin, and how they are used;
◦ ask to update, correct, or integrate your data.

If you wish, you can request to receive your personal data in possession of Phaedra Botanicals in a format readable by electronic devices.

Our Policy may undergo changes and additions over time, so we invite you to review its contents periodically. Where possible, we will try to inform you promptly of any changes made.

Phaedra Botanicals collects and processes your personal data to:

◦ conclude and execute the purchase contract for the products offered on www.phaedrabotanicals.eu. When you complete your purchase, we collect the personal data necessary for the execution of the contract, such as payment anti-fraud checks, if you choose to pay by credit or debit card, billing, shipping of the product, and possible return management. In these cases, your data are passed to a third party that fulfills desired services, such as payment and shipping.
◦ register you on www.phaedrabotanicals.eu and services offered to registered users. The registration on the website is possible by including some personal information, necessary to ensure your identification and the performance of the services offered to registered users.
◦ provide services on www.phaedrabotanicals.eu. For this purpose, Phaedra Botanicals needs to collect the personal data necessary for the service’s performance.
◦ manage the requests to our customer service department, which uses the personal data you provide to meet your demands for information and requests for assistance.
◦ deliver a personalized newsletter to you. You can unsubscribe from our newsletter at any time by simply clicking on the appropriate ‘unsubscribe’ link at the bottom of each newsletter.

Additionally, we collect data to run statistical analysis and surveys. We use some information about your website’s usage to perform statistical analysis and surveys to improve our offering and services.

On the occasion of the creation of your account, Phaedra Botanicals offers you the following services:
◦ overview and possibility to manage your personal data and consent;
◦ history of your orders;
◦ saved credit card information to complete your orders quickly;
◦ a place to update your data whenever deemed necessary.

Protecting the privacy and safety of children is very important to us. We will not knowingly collect or use personal data from anyone under the age of eighteen (18) or minors according to their country’s law. Users who have not reached the required age are kindly asked not to register or subscribe to our service.

By registering on the www.phaedrabotanicals.eu, you confirm that you have reached the age of majority in your country of residence.

Suppose Phaedra Botanicals becomes aware that the user has not turned eighteen (18) or the age required in his/her country to no longer be considered a minor (or has voluntarily made a false statement about his/her age during the registration procedure). In that case, Phaedra Botanicals will immediately cancel any registration or subscription by the user and interrupt the provision of services.

We protect your data with specific technical security measures aimed at preventing their use illegally or fraudulently.

In particular, we use safety measures to guarantee:
◦ the confidentiality, integrity, and availability of your data and resilience of the systems and services that process them;
◦ the ability to restore data in the event of a data breach;
◦ continuous improvement in safety data processing.

The constant improvement of our services and safety measures may involve changes in our Policy and your personal data processing. Consequently, this Policy is subject to changes and additions over time, which may also be necessary with new regulatory measures regarding personal data protection.

We encourage you, therefore, to periodically check the contents. Where possible, we will try to inform you promptly about the changes made and their consequences.

The updated and most recent version of the Policy will be published on this page with an indication of the date. Once published, the Policy is binding.

Phaedra Botanicals processes your personal data in full compliance with the relevant regulations provided for by the Regulation (EU) 2016/679 of the European Parliament.

Terms and Conditions of Sale

The following Terms and Conditions of Sale govern the offer and sale of products on our website, www.phaedrabotanicals.eu. The products sold on www.phaedrabotanicals.eu are directly sold by Phaedra Botanicals (the manufacturer) with registered office at Männimäe, 74626 Pudisoo küla, Kuusalu vald, Harjumaa, Eesti.

You can find further information about shipments, payment methods, and refunds on our Customer Service page or by contacting Customer Service.

1. Our business policy

1.1 The Vendor, namely Phaedra Botanicals OÜ (henceforth “Vendor”), offers products for sale on www.phaedrabotanicals.eu and its e-commerce business services are available exclusively to its end users, i.e., the “Customers”.

1.2 “Consumer” shall mean any individual who is acting for purposes that are outside his or her trade, business or profession, on www.phaedrabotanicals.eu. If you are not a “consumer”, please do not buy any products on www.phaedrabotanicals.eu.

1.3 For this business policy, Phaedra Botanicals OÜ reserves the right not to process orders received from users who are not “consumers” and any other order which does not comply with our business policy.

1.4 These Terms and Conditions of Sale exclusively regulate the offer, transmission, and acceptance of purchase orders relating to products on www.phaedrabotanicals.eu between the users of www.phaedrabotanicals.eu, and the Vendor, Phaedra Botanicals OÜ.

1.5 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties presented on www.phaedrabotanicals.eu through links, banners, or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.phaedrabotanicals.eu and third parties.

2. How to execute a contract with the Vendor

2.1 To place an order for the purchase of one or more products on www.phaedrabotanicals.eu, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.

The Vendor reserves the right to delay or cancel orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected. If we cannot ascertain these details or resolve these issues, a full refund will be made against the card used at the time of purchase. Phaedra Botanicals will offer no other form of refund or credit, nor will a refund be made to any third party card or account. Learn more about payments on the Customer Service page.

2.2 The presentation of products on www.phaedrabotanicals.eu does not constitute a legally binding offer, instead a non-binding proposal to make an offer. Before submitting the order, the user can change the provided data at any time. The user can place any products into the shopping bag without any obligation by clicking the “Add to shopping bag” button and remove the products from a shopping bag at any time.

Your shopping bag provides you with essential information about the products you are ordering, including size, price, and tax (if applicable). Shipping cost and tax (if applicable) is calculated at the checkout based on your location.

If the user desires to purchase the products in their shopping bag, they can click the “Proceed to checkout” button, where they must fill in the online order form to place an order.

Before purchasing the products on www.phaedrabotanicals.eu, you will be asked to confirm that you have read our Terms and Conditions presented collectively here in this Legal Area. We encourage you to read all sections before you agree. By clicking “I have read and agree to the website Terms and Conditions,” you agree with all Terms presented in this Legal Area.

We recommend consulting the information on shipping rates, delivery times, and revocation rights, all available for reading on the Customer Service page. There, we also inform you of the circumstances under which you would lose the right to withdraw from the contract. If you require any further information or assistance, please, contact our Customer Service by filling in our Contact form.

2.3 Our order form, which appears immediately before the purchase-contract conclusion, provides you with a summary of your order and shipping options with their costs based on your location. Here you can also see additional expenses you would incur for choosing another type of shipping, such as express, which is faster than the standard service.

The order is deemed submitted when the Vendor receives your order form electronically, and the order’s information has been verified as correct. You can submit the order by selecting the preferred payment method and clicking the “Proceed to PayPal” button (if selecting PayPal as a payment method) or the “Place order” button (if choosing another payment method).

The Vendor recommends that you review all entered data carefully to prevent any mistakes. The Vendor is not responsible for any errors in the order form. If you provide us with an incorrect shipping address, and as a result, you do not receive your order, the Vendor is not liable for your mistakes.

If the product returns to us and is shipped again due to your mistake, an additional shipping cost will apply.

You are responsible for maintaining your data and updating them whenever necessary. You are also responsible for entering the correct data in the order form and updating the contact information if it changes.

You may not use any false information, pretend to be someone other than yourself, or otherwise mislead the Vendor or third-parties as to your identity and location.

Your should ensure that you store your account information securely and do not share any details required to access your account with a third party. If your are aware or suspect that your account, username (email), password, or other details have become known to a third party, your should immediately contact our Customer Service.

Before submitting the order form, you will be asked to identify and correct possible input errors.

After reviewing your data and once you submit your order, the Vendor will process your order.

2.4 The Vendor may not process purchases when there are not sufficient guarantees for solvency when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by email that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on www.phaedrabotanicals.eu are no longer available at the time of your last access, and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within (30) days from the day after Vendor received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items without undue delay, and the contract between the parties will be deemed to have been terminated.

2.5 English is the language used for executing contracts with the Vendor.

2.6 Upon submitting the electronic order to the Vendor, you unconditionally accept and undertake to comply with, in dealing with the Vendor, the collective Terms presented  in our Legal Area, including these Terms and Conditions of Sale. If you disagree with any of the Terms set out in this Legal Area, we ask that you do not send an order form to purchase the products from www.phaedrabotanicals.eu and stop using this website and its services immediately.

2.7 By submitting the order form, you confirm that you understand and accept our collective Terms and further information and conditions presented in www.phaedrabotanicals.eu, also found via the links in the Legal Area.

2.8 Once the contract is finalized, Phaedra Botanicals will send you a purchase order receipt via email. The receipt represents an acceptance of the request. The agreement is confirmed only with the declaration of acceptance by Phaedra Botanicals sent by a separate email (order confirmation email stating: Your order is on the way).

3. Guarantees, product availability and product price indication

3.1 On www.phaedrabotanicals.eu we only offer products with the Phaedra Botanicals trademark. Our final products are directly manufactured by Phaedra Botanicals’ official partners inside the European Union.

3.2 Phaedra Botanicals does not sell flawed products or products of a low quality than the corresponding market standards. We manufacture all our products in compliance with the standards of the European Union commission.

3.3 Phaedra Botanicals offers detailed information about its products on respective product pages, including batch and best before the date.

3.4 Prices and products are subject to change. Please, check the final price and product information before sending the relevant order form.

3.5 In the event of exercising your right for withdrawal, the Vendor has the right not to accept the return or not to fully refund the amounts paid for the purchase in relation to those products that are no longer sealed or that have had their essential and qualitative, as well as quantitative characteristics altered or have been damaged.

3.6 All Vendor products are carried by high quality patented bio-photonic glass that can be returned after use to our collection addresses available through Europe. To return the packaging for reuse, contact us to request the collection address closest to your location by filling in the Contact form and selecting the option “Packaging return for reuse and upcycling.” Phaedra Botanicals currently does not have any collection addresses outside the EU.

4. Payments

4.1 Product prices and relevant costs for shipping and delivery must be selected from the methods indicated on the order form. In no case will you be charged costs higher than those actually incurred by the Vendor concerning the payment instrument chosen by you. The only case of subsequent additional payments may result from incorrectly entered data by you, such as wrong shipping address or other, resulting in secondary shipping costs or other added costs.


In case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to the bank that provides the relevant remote electronic payment services. In case of payment with PayPal, the payment will be processed by PayPal.

The Vendor will not use such details except for performing the procedure relevant to your purchase or issuing refunds in the case of return in compliance with our terms or reporting fraud cases on www.phaedrabotanicals.eu to the police and other authorities. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your bank account only when placing the order. For more information about payments, consult the Customer Service respective section.

5. Shipping and delivery of the products

For specific product shipping and delivery procedures, see the Customer Service sections. Please read these sections carefully as the information provided there forms an integral part of the collective Terms and, consequently, shall be deemed to be thoroughly read and accepted by you at the time of sending your order form.

6. Right of withdrawal

6.1 If you are a consumer, you may cancel your contract with the Vendor concerning products purchased from www.phaedrabotanicals.eu, without any penalty and without specifying the reason, by notifying the Vendor in writing within fourteen (14) calendar days, beginning on the day you receive the products. To exercise your right of withdrawal, please, fill in our Return Form.

Please, note that the Vendor does not cover the shipping cost of the return. The Vendor reserves the right to delay ruling whether the products will be refunded until the products are received back and confirmed to be in their original conditions and sealed. After submitting Return Form, you will receive an email confirmation that will inform you that your return request has been received.

IMPORTANT NOTICE: Please, keep in mind that products prepared after orders specifically for you (FRESH SERIES) belong to the category of goods made to order and, as such, cannot be returned. If you have any concerns about these products and their compatibility with your skin, don’t hesitate to get in touch with us via our Contact form, selecting the option Consultation. If you are located within the EU, we might be able to provide you with samples.

6.2 Once you’ve withdrawn from the contract, you must return the products to the Vendor within seven (7) calendar days from when you reported your decision to withdraw from the contract online on www.phaedrabotanicals.eu.

6.3 The consumer bears the shipping costs for returning the purchased products and is held responsible in the event of the loss of damage of the products during shipping, as a result of your negligence choice of carries and/or shipping methods.

6.4 In the event of partial withdrawal, the Vendor will refund only the amount corresponding to the returned products provided that they have been received sealed and in their original condition, and excluding shipping cost.

6.5 The right to withdraw in addition to the above-discussed points (6.1-6.4) shall be deemed correctly exercised once the following conditions have been fully met:

◦ you have accurately completed and submitted the online Return Form available on www.phaedrabotanicals.eu within fourteen (14) calendar days from the date of your receipt thereof;
◦ the products are shipped back to the Vendor within fourteen (14) calendar days from the date you notify us of your decision to withdraw;
◦ the products have been received by the Vendor sealed, in their original conditions and packaging and unaltered;
◦ in cases in which the products purchased on www.phaedrabotanicals.eu carry the Protea Wax Seal; the seal must remain intact for the products to be considered for return;
◦ the products are not damaged.

6.6 Suppose the right to withdraw is exercised according to the methods and terms indicated in paragraph 6. In that case, the vendor undertakes to refund any potential sums already collected for the purchase of the products according to the methods and terms provided for.

6.7 If the right to withdraw is exercised according to the methods and terms outlined in paragraph 6 and products were received in conditions described in section 6.5, the Vendor will refund any potential sums already collected for the products accepted for return. Refunds are paid to the account from which the payment was made. For security reasons, we are not authorized to refund a different account. To learn more about refunds, please visit the respective section on the Customer Service page.

6.8 Once the above terms and conditions have been checked and confirmed, the amount will be refunded as soon as possible.

6.9 If the methods and terms of exercising your right of withdrawal, referred to in paragraph 6.5, are not met, you will not have the right to received a refund of the amounts already paid to the Vendor.

Within fourteen (14) calendar days after the email detailing the non-acceptance of your refund, you can choose to reclaim the products, at your own expense in the state in which they were returned to the Vendor, by contacting us according to the methods of which we will notify you.

Otherwise, the Vendor will be able to keep the products, in addition to the amount already paid for their purchase.

6.10 After the products are returned, the Vendor will carry out the necessary checks regarding the products’ conformity to the terms and conditions indicated above. If these checks’ outcome is positive, customer service will send you an email confirmation that your returned products have been accepted.

Suppose the outcome of these checks is not positive. In that case, customer service will notify you, via email, of the diminished value of the returned products due to your failure to observe the conditions set out above. At the same time, you will be informed about the possibility to reclaim the products, at your own expense, in the state in which they were returned to the Vendor, as provided for in the above-paragraph 6.9.

6.11 Regardless of the payment method used, the refund, whether full or partial, is activated by the vendor as soon as possible once it has been verified that you have correctly exercised your right of withdrawal and once the returned products have been checked.

6.12 The vendor will complete the refund using the same payment method used for purchasing the returned products without any exceptions (see also section 6.7).

7. Privacy

You can find information about how we process your personal data by reading the Privacy Policy. Please, read all sections in this Legal Area, including Privacy Policy and sections presented on the Customer Service page, as they will help you understand how we process your personal data, as well as our security measures.

For all other information about our privacy policy, you can send inquiries to Customer Service via the Contact Form or directly to [email protected]

8. Applicable law and dispute resolution

These general terms and conditions of sale, as well as collective Terms presented in this Legal Area, are governed by Estonian law. Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available via EU online dispute resolution.

9. Amendments and updates

The collective Terms, including the Terms and Conditions of Sale, may be amended from time to time considering any regulatory changes. The new collective Terms, including Terms and Conditions of Sale, shall be effective as of the date of publication on www.phaedrabotanicals.eu.

Return Policy

We aim to guarantee your complete satisfaction. If for some reason, you are not satisfied with your order, you can exercise your right of withdrawal, without penalty, within fourteen (14) days of receiving the products purchased on www.phaedrabotanicals.eu as outlined in section 6 under Terms and Conditions of Sale.

Products to be returned must be sent back within fourteen (14) calendar days from when you reported your decision to withdraw from the contract as detailed in section 6 of the Terms and Conditions of Sale.

Products must be returned only after completing the Return Form and under the circumstances outlined in section 6 of the Terms and Conditions of Sale.

After the Vendor has received the returned products and checked that the products meet all requirements outlined in section 6 of the Terms and Conditions of Sale, you will receive an email that the returned products have been accepted.

Whatever the form of payment you used, the Vendor will refund you all payments received for such canceled purchase in the shortest possible time, after verifying the correct execution of your right of withdrawal and verifying the returned products are sealed and in their original packaging and condition.

Notice: products prepared after orders specifically for you (FRESH SERIES) belong to the category of goods made to order and, as such, cannot be returned.


In cases in which the products purchased on www.phaedrabotanicals.eu carry the Protea Wax Seal; the seal must remain intact for the products to be considered for return. The Protea Wax Seal stands as proof that the products have not been open. When the Vendor’s original Protea Wax Seal is not present on the returned products or is broken, we will not refund the products for hygienic reasons.

Cookie Policy

Data controller

The use of cookies by Phaedra Botanicals OÜ (henceforth “Phaedra Botanicals” with registered office at Männimäe, 74626 Pudisoo küla, Kuusalu vald, Harjumaa, Eesti, falls under the manager’s privacy policy, in compliance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

According to the General Data Protection Regulation (GDPR), we inform you that Phaedra Botanicals, as data controller, acts in compliance with the corresponding legislation’s terms.

Acceptance procedures

As specified in the brief notice indicated in the banner, you may give your consent to the use of cookies only by clicking on the ‘accept’ key or by closing the banner with the ‘x’ key, scrolling down the page, or clicking on any element of the content within the website’s pages.

Continuing to navigate upon exiting this cookie policy through www.phaedrabotanicals.eu is equivalent to granting consent to the use of all cookies.

A cookie is a small file sent to the browser and saved on your device when you visit a website like www.phaedrabotanicals.eu (‘the website’).

Cookies allow the website to function efficiently and improve its services and provide information to the site owner for statistical or advertising purposes. These can be, for example, meant to personalize your navigation experience by remembering your preferences.

Required cookies are, for example, navigational cookies that allow the website to function correctly and allow you to view content on your device by recognizing the country’s market from which you’ve chosen to connect.

If you are a registered user, they will allow you to be recognized and access the dedicated areas’ services.

Navigation cookies are technical cookies and are needed for the functioning of the website.

Functional cookies are another example. These allow you to be recognized when you re-access the website, so you do not have to enter your information every time.

Suppose you have added products into your shopping bag and closed the session without completing the purchase and removing the products. In that case, these cookies allow you to continue the shopping experience next time you access the website.

Functional cookies are not essential to the functioning of the website but rather improve navigation quality and experience.

These first-party cookies are the property of Phaedra Botanicals and are used to collect data in an anonymous and aggregate way. We use these cookies to prepare a statistical analysis of the navigation methods of our website’s users. Phaedra Botanicals team treats the results of these analyses anonymously and exclusively for statistical purposes only.

Third-party marketing and profiling cookies

These cookies aim to create user-related profiles to send recommendations that meet the preferences shown during the visit or improve your navigation experience. While you navigate our website, these cookies are useful for showing you products of interest or similar to those you have viewed.

Third-party cookies are those that have been sent by our trusted third party companies.

These cookies provide you with commercial offerings on other affiliated websites (retargeting).

We do not control the cookie’s information with third-party cookies. A third party entirely controls the data.

Social network cookies

These cookies are necessary to allow your social account to interact with our website.

For example, they are used to express your appreciation and share it with your social networking friends.

The social network cookies are not needed for navigation.

For more information on the policies regarding the use of social network cookies, it is possible to consult the respective privacy and cookies policies:


The majority of browsers allow you to configure to accept, control, or potentially disable cookies through the settings.

However, disabling navigation or functional cookies may affect the website’s functioning and limit the service we offer. Below is the procedure to follow to manage cookies from variety of browsers:

Cookies & You

Last amended November 12, 2022