FAQs
General product questions
We designed our products to benefit all skin types by delivering essential antioxidants, vitamins, and hydrating ingredients that the skin needs. Each line addresses different needs, and their correct combination can achieve the desired effects. Get tips from our experts by answering our SKIN QUESTIONNAIRE.
Each of our lines is unique.
Our Cleansers gently cleanse away impurities, makeup, and sunscreen without stripping down your skin’s natural barrier and disrupting its balance.
Our Fresh Series provides highly complex skin-nourishing blends, always prepared entirely fresh for you to reap their full benefits.
Our Water-less Series delivers densely-concentrated lipid-based vitamins with potent antioxidants and micronutrients beneficial for the skin.
Our Makeup line provides beautiful makeup shades that carry our botanicals that benefit your skin while perfecting your complexion.
The standard series is excellent for those aware that certified organic is not enough for clean skincare. Environmental contaminants, such as heavy metals, often pose a much greater health risk than pesticides. All need to be checked and analyzed in the skincare we apply to our skin.
The products from Fresh Series offer a freshness that there never was before. The products get explicitly made for you after the order period. They are shipped fresh so that you can harvest the complex water- and lipid-soluble vitamins at their most active.
We create our products with clean bio-active ingredients; thus, they should not cause a reaction even in ultra-sensitive skin but rather support its healing. Our formulations are made not to disrupt the skin’s natural barrier. We recommend trying our Ex Prūnīs Antioxidant Treatment Oil or Eratō’s Multipurpose Essence from our standard water-less series if you have extra sensitive skin.
All our top products are non-comedogenic. However, we recommend you consult our product pages for further details about suitable products for your skin.
We use no parabens or harmful preservatives in our skincare.
Our Water-less Series is completely preservative-free because it contains ingredients solely with high antioxidant content and long oxidative stability.
Our Fresh Series and skin tonics contain a maximum of 0.6% Dehydroacetic acid and Benzyl Alcohol for adequate preservation effective in a wide pH range. They are necessary due to the high content of hydro-glycerine extracts. This preservative meet NPA and Soil Association standards and is ECOCERT approved.
All of our products are vegan. We use no compounds of animal-origin, and our products do not come in contact with any animals during all stages of our production.
All our products are shipped from temperature-controlled rooms in Tallinn, Estonia, in northern Europe, where they are kept in desired temperatures to preserve freshness.
Products availability and online ordering
Phaedra Botanicals creates small batches sold exclusively in this official store and via our selected partnerships.
We announce freshly-pressed products via our newsletter. If you want to have access to new releases, fresh products, or preorders, please, subscribe to our newsletter via our website’s footer (bottom menu, on the left).
You can purchase all our products on www.phaedrabotanicals.eu where we offer discounts when buying more products together (discover our Collections). We ship worldwide all orders placed via our store and offer DHL express option for fast deliveries.
To shop locally, explore the stores of our stockists.
While we may not offer discounts often, our Collections are a great way to save when shopping for multiple products. Phaedra Botanicals occasionally announces promo codes chiefly via our newsletter.
Returning customers receive extra care and promo codes from their personal assistants.
Promotions are limited to one code per order and, in some cases, can be redeemed only once per person. All promotion codes are issued for a limited time and cannot be used once expired.
Packaging related questions
Yes. Although we believe recycling should be the very last answer.
Our selection of high-quality, patented biophotonic glass arises from two chief reasons. It protects our bioactive ingredients, and it is long-lasting.
We collect some of our primary packaging back for reuse. All you need to do is wash it after use with hot water and ship it back to the closest collection address, which you can request via our Contact form.
If the container got damaged, you can recycle it together with green glass (code72) or dark amber glass (code73). For more information, you should contact your local authorities responsible for recycling.
You can learn more about our packaging on the Product Philosophy page.
Phaedra Botanicals packaging is specifically selected for its non-harmfulness. Our primary packaging is patented biophotonic glass made in the Netherlands that underwent a test of heavy metals.
All our materials used for packaging comply with the European and American regulations for materials in contact with foodstuffs and with the European Pharmacopoeia, thus ensuring non-toxicity and preventing contamination of our bio-active ingredients.
Unfortunately, although our primary packaging is glass, sealing requires plastic parts.
Our packaging contains a small plastic part at the top of the glass pipette to seal the container, and in some cases, a plastic pump with a tube.
Polyolefin used in this pipette’s section complies in its composition and purity to the requirements of Commission Regulation (EU) No. 10/2011 of 14 January 2011, including its amendments (EU) No. 1282/2011, No. 1183/2012, No. 202/2014, No. 2015/174, No. 2016/1416, No.2017/752, No.2018/79, No.2018/213, and No. 2018/831.
Moreover, its composition meets the FDA regulation requirements 21 CFR 177.1520 “Olefin Polymers” and European Pharmacopoeia 9th Edition of the Groundwork 2017, including its various supplements.
Our patented biophotonic glass offers the highest properties for the preservation of our bioactive ingredients. While transparent, amber and green glass is, to a certain extent, subject to the destructive influences of light, our biophotonic glass filters out harmful rays, prolonging the shelf life and efficiency of the product inside. It acts as a barrier, preserving the energy of the bioactive ingredients stored within.
In the Netherlands. Miron violetglass BV manufactures all our containers in compliance with ISO and the EU directives. They can be recognized by the letter “M” stamped on the bottom of each of our glass containers.
We use recyclable and biodegradable labels with FSC certification, meaning that the pulps used are all from managed forests. It is also heavy metal-free because the bleaching process avoids the use of harmful chlorine.
Moreover, all our accompanying packaging is recycled, and we print any instructions solely on FSC-certified papers of the highest quality, namely, Colorplan and Gmund paper: Gmund Eco Certificate, FSC® certified (FSC-C006462).
For questions related to shipping, payment methods and delivery times, click here.
